Community FAQ
The Park at Wintergreen — Frequently Asked Questions
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1) What are the move-in costs?
The application fee is $75, the admin fee is $150, and the security deposit ranges from $400 up to one month’s rent.
2) Are utilities included in the rent?
Water, sewer, trash, and pest control are billed with your rent and are not included in base rent. Electricity is through the provider of your choice.
3) How long is the lease term?
Lease terms are available between 6 and 14 months.
4) What are the late fees and grace period for rent payments?
Rent is due on the 1st and late on the 5th of the month. The late fee is 10% of the amount owed.
5) Is renters’ insurance required?
Yes, renters’ insurance is required.
6) What is the policy for breaking the lease early?
A 60-day notice is required. At lease signing you may choose to pay a two-month termination fee or pay rent until the apartment is re-rented.
7) How is rent paid?
Via ACH, debit, or credit card through the online resident portal, or through a Walk-In Payment System at participating retailers. Rent is not accepted at the office.
8) What is the pet policy?
Pets are welcome with breed restrictions. A one-time pet fee of $350 per pet and monthly pet rent of $20 per pet apply.
9) What amenities are included?
- Free Wi-Fi at pool area
- Two children’s playgrounds
- Large pool with sun deck
- Limited access gates
- Onsite fitness center
- BBQ at pool
- Resident business center
- Sand volleyball court
- Dog park
- Walking path
10) Is reserved parking available?
Yes — $20 per month.
11) Do you offer garages or carports?
No.
12) Are the apartments furnished?
No, furnished apartments are not offered.
13) What is the guest policy?
Guests may stay up to 7 days without being added to the lease.
14) How are maintenance requests handled?
Submit requests via the resident portal. Emergency maintenance is available 24/7 by calling the office number.
15) Is there 24/7 emergency maintenance?
Yes.
16) How is pest control handled?
Pest control is performed quarterly for each apartment home.
17) What is the neighborhood like?
Nearby: local fire department, several dollar stores, Luci’s Chicken, Ojeda’s on Hampton, and Tom Thumb & Kroger less than 2 miles. Bank of Desoto, Commercial Bank, and PowerMart gas station are within walking distance. City parks: Grimes Park ~4.4 miles.
18) How are packages received?
No package locker system.
19) What is the lease renewal policy?
A 60-day notice to move out is required. If you do not renew prior to expiration, the lease converts to month-to-month at a new rate.
20) Is subletting allowed?
No, subletting is not allowed.
21) Are washer/dryer connections included or available?
All homes include washer & dryer connections, and washers/dryers are available for rent.
22) What appliances are included?
Refrigerator, range/oven, dishwasher, microwave, garbage disposal, washer & dryer.
23) Is there additional storage for rent?
Yes—storage is available for rent. Contact the team for current availability and pricing.
24) What are the internet and cable options?
The community is wired for cable/internet.
25) What are the income requirements?
Minimum monthly income is 3× rent. Affordable housing program available at 2.5× rent for eligible income limits.
26) What schools is the community zoned for?
Meadows Elementary, West Middle/Junior High, and Desoto High School.
27) What grocery or shopping is nearby?
Tom Thumb (1.1 miles) and Kroger (1.2 miles).
28) What hospital is nearby?
Methodist Charlton Hospital is ~4.0 miles away.
29) Is the community gated?
Yes.
30) Is the community near a bus route?
The closest bus stop is ~2.4 miles from the community entrance.
The Park at Wintergreen — Fees
Transparent breakdown of application, monthly, utilities, and other fees.
Required Application & Move-In Fees
- Administrative Fee (one-time fee per apartment)$150.00
- Application Fee (one-time fee per applicant)$75.00
- Security Deposit (per apartment — refundable) (Ranges from $400.00 up to one month’s rent based on screening.)—
Required Monthly Fees
- Monthly Administrative Billing Fee (per apartment)$6.95
- Pest Control Services (per apartment)$3.50
- Trash Services (per apartment)$15.00
Utilities & Services — Third Party Provided
- Renters Liability Insurance$50.00
- Utility — ElectricBased on provider
- Utility — Chilled WaterBased on provider
- Water/SewerBased on provider
- GasBased on provider
- Internet ServicesBased on provider
- Cable ServicesBased on provider
Other Fees
- Reserved Parking (per space/per month)$20.00
- Pet Fee (one-time/per pet)$350.00
- Pet Rent (per pet/per month)$20.00
- Late Fee (per occurrence) (10% of amount owed)—
- Access Device Replacement (per occurrence)$50.00
- Access/Lock Change Fee (per occurrence)$25.00
- Early Lease Termination/Cancellation (per occurrence) (85% of rent)—
- Insufficient Move-Out Notice Fee (per occurrence) (85% of rent)—
- Transfer Fee (per occurrence)$350.00
- Legal/Eviction FeesBased on provider
- Non-Sufficient Funds (NSF) (per occurrence)$30.00
- Reletting Fee85% of rent
- Renters Insurance — Non-Compliance Fee (per occurrence)$50.00
- Utility Cost Recoveryusage-based
- Utility Cost Recovery Processing Fee (per occurrence)$50.00
